Privacy Policy

Last Updated: April 2022

This Privacy Policy (hereinafter referred to as  “the Policy” ) describes the Company’s practice under the name “RAT advertising Ltd.” and the distinctive title “RAT”, Tel. +30 2104922244, Tax Identification Number 999514539, Nikaia Tax Office for Commercial Companies (hereinafter referred   to as “We”, “we”, “Us”, “us”  or the  “Company” ) relating to the collection, use, storage and disclosure of Personal Data (as defined below) provided to Us by the users of the website  www.rat.gr  (hereinafter the  “Website”), as well as the content and services offered through the Website (hereinafter collectively with the Website, the  “Services” ).

This Policy is an integral part of the Terms of Use, which are incorporated by reference. Any term with a capital letter of the first letter of what is used but not defined in this Policy will have the meaning set forth in the Terms of Use. The last update of the Policy is listed at the beginning of this. Please visit and read this Policy periodically, as we may modify it from time to time. Every time you visit the Website or provide us with information, in this way you accept the practices described in the Policy at that time.

 

  1. Introduction

We respect and support individual rights in privacy and the protection of Personal Data. We know how important it is to protect your personal information and we want to make every user experience of our Website safe and secure. To that end, we have developed this Policy to explain to you our practices for the collection, use and disclosure of your personal data and information.

 

  1. Applicable Law.

The applicable personal data protection law (hereinafter the “Applicable Personal Data Protection Law”), consists of the applicable national and Community legislation for the collection, use and disclosure of your personal data by us, including Regulation (EU) 2016/679 of European Parliament and Council adopted on 27 April 2016 and enters into force on 25 May 2018 (hereinafter the “Regulation”) and Law 4624/2019.

 

  1. Definition of Personal Data.

For the purposes of this Policy, “Personal Data” means information and data about a specific person, such as date of birth, name and surname, home address, telephone number, gender, address of his IP etc. We collect, use or disclose your Personal Data in accordance with this Policy and applicable Personal Data Protection Law.

 

  1. You provide us with your Personal Data in the following cases:

If you wish to proceed with the creation of a personal account by registering on the Website: you will be asked for some personal information, such as your name and surname, your e-mail address (e-mail), your date of birth and possibly other data that can be used for your personal identification.

When you use our Services, you may be asked for your e-mail address when registering for one of the contests or information our newsletters.

If you contact (in writing or orally) the Customer Service Department of the Company: we may store / record your relevant correspondence / communication, as well as any information that will be requested and are necessary for your best service and / or proof of transaction our relationship (eg in case you order products by phone).

 

  1. Information we receive automatically when you visit the Website or use the Services.
  • Website: We may collect information from the Website and how you use it. When you visit the Website, the web browser sends data to our servers. With this information we can optimise our services, personalising and improving your experience (via computer, mobile phone or other mobile device). This information may include the following:
  • your IP address,
  • the date and time of your visit to the Website,
  • the referral URL (ie the web page from which the user came),
  • the pages you have visited on our website,
  • information about the device you are using and your web browser (web browser type and version, operating system, etc.).
  • Information about your position: When you visit the Website from your computer, mobile phone or mobile device, we may collect and process information about your actual location, based on e.g. of the GPS signals emitted by the device. We may also use various other technologies to determine your location, such as your device’s sensor data that can, for example, provide information about nearby Wi-Fi hotspots, or Near Field Communication. (NFC) and / or GSM towers. Please note that we will let you know when we are going to use your location information, and you can usually not allow or disable the sending of your location information through your device settings or your web browser.
  • Cookies and other identifiers: We and our partners use a variety of technologies to collect and store information when you visit our Website, and this may include sending one or more cookies or other identifiers to your device. More information on how we use cookies and IDs and how they can be disabled can be found here.

  

  1. Information about the Personal Data collected by other websites – Advertising through third parties.

It is possible to place on the Website links (“links”) to other websites operated by third parties, as we have and will have future collaborations with third parties. When you “click” on these links or otherwise visit, participate in or use the services or websites of other parties, whether or not they contain our trademark, our trademarks and other copyrights, including You must be aware and aware that We do not control the business practices of these parties, and that this Policy does not apply to these other parties or their websites.

 

  1. Use of your Personal Data. 

We use your Personal Data for the purposes briefly described below:

  • Customer Service Department:  If you contact (by phone or in writing) with our Customer Service department (or vice versa), we use your order information as well as our contact history to respond to your requests, to manage your order, to facilitate the exercise of your rights and in general to offer you the best possible service.
  • Marketing / Promotion: To send you news (e-mails) with news and updates about our Website and Services, to provide you and send you information that addresses your interests (such as electronic banners and offers), in any case obtaining your prior consent to use your Personal Data for the above purposes.
  • Use of the Website: To improve and customise the content of the Website and product offers, to analyse the use of the Website.
  • Other Company Services: We may also use your Personal Data to provide you with information about products and services provided by third parties. We may also use your Personal Data to forward messages from other members or users, thus facilitating your communication with other members or users of the Website.
  • Dispute Resolution:  We may also use your Personal Data to resolve disputes, resolve issues and enforce any policies and rules governing the use of the Website and to notify you of changes to the use of the Website, its Terms of Use and Privacy Policy.
  • Other purposes: To the extent required by law, we will seek your consent when we want to use your information for purposes other than those listed above.

Your provision of your Personal Data is voluntary. However, in some cases, if you do not provide us with your Personal Data, you will not be able to access all or some of our Services.

 

  1. Disclosure of your Personal Data.

We do not sell your Personal Data to third parties, nor do we grant licenses to third parties to use it on their behalf. However, in the ordinary course of business, we may share some of your Personal Data with:

  • limited number of our staff and employees in the marketing, sales, customer service and technical departments, to the extent necessary to provide you with the Services,
  • our third party partners acting on our behalf in accordance with this Policy (as specifically defined below),
  • or as permitted or required by applicable Personal Data Protection legislation.

You can request the full list of editors on our behalf by sending your written request to the address listed at the beginning of this Policy.

 

We may disclose your Personal Data as permitted or required by law. For example, we may be required to disclose and disclose your Personal Data in accordance with a court order, attorney or order or decision of another person or administrative body with a statutory authority to disclose such information. If we have good reason to believe that your Personal Data could be used to investigate for improper or illegal activity, we may disclose such information to law enforcement or other appropriate investigative authorities.

 

  1. Right to information, access, objection and deletion.

9.1 With regard to your Personal Data, you retain, among other things, the rights of information, access, objection and deletion (“right to be forgotten”), as specifically defined in Articles 13-22 of the Rules of Procedure. In this context, you can at any time access your Personal Data that we hold in databases to modify, correct or update this data, even to oppose – at any time and for any reason – the processing of Personal Data that concern you, as well as to revoke any consent you have regarding the processing of these or to request their final deletion from the Company’s files.

9.2 If you wish to revoke your consent from all our newsletters as well as your consent to the use of your Personal Data for marketing, product and / or service purposes, then you may use the revocation link (‘ unsubscribe ‘) as indicated in the messages you have received. Alternatively you can contact our Customer Service department via e-mail info@rat.gr  or by phone at 2104922244. Please note that we may need to ask you to verify your identity before proceeding with your request.

9.3 Also, you can at any time request the permanent deletion of your Personal Data that we maintain in our files, after contacting our Customer Service department via e-mail info@rat.gr or by phone at 2104922244. We on our part will respond within thirty (30) working days of receiving your request. In case we do not answer or our answer is not considered satisfactory by you, you have the right to appeal to the Personal Data Protection Authority and request the examination of our answer or our omission.

In case of a request for deletion from you:

  1. a) We will cease to use and make available your Personal Data (unless otherwise provided or required by law).
  2. b) We will delete all your Personal Data from our databases, except those contained in emails, correspondence or other documents that we may retain so that we can prove the terms of our contractual relationship with you or as otherwise provided by the current legislation.
  3. c) Taking into account the available technology and the cost of implementation, we will take reasonable technical and organisational measures to inform other processors who process on our behalf your Personal Data, as specifically mentioned above, that you have requested the deletion from them (the executors of edit) any links to such data or copies or reproductions of such Personal Data.

Please note that we may need to ask you to verify your identity before proceeding with your request above.

 

  1. Summary of your rights in accordance with the applicable Personal Data Protection Law .

In the context of respect for your privacy / privacy, we strive to ensure that your Personal Data is complied with in accordance with the applicable Personal Data Protection Law, as well as in accordance with any other applicable relevant legislation. In this context we guarantee that your Personal Data will:

(a)  Processed fairly and lawfully. In particular, we will show transparency regarding the processing of your Personal Data.

(b)  They are collected only for clear and lawful purposes and are not further processed in a manner incompatible with those purposes. In case we decide to further process your Personal Data then your explicit consent is required.

(c)  It is relevant, appropriate, and not more than what is required each time in view of the purposes of the processing. We will collect and maintain your Personal Data, if this is necessary for the fulfillment of operational and administrative conditions or for our compliance with any legal obligation.

(d)  They are accurate and, if necessary, are updated / corrected upon your request.

(e)  They will be retained in a form that allows you to identify yourself and not for longer than is necessary for the purposes for which they were collected or for the purposes for which they were subsequently processed.

(f)  Processed in accordance with the rights of the Personal Data subject as such rights have been established by the Applicable Personal Data Protection Law (right to information about the processing undertaken, the right of access to the Personal Data, the right to use / restrict the use / processing of Personal Data, right to temporary judicial protection, right to submit a complaint to a supervisory authority, right to portability and restriction of processing, right to information in case of automated decision-making / profiling of the Services user).

(g)  Appropriate technical and administrative measures will be applied against the arbitrary or illegal processing of your Personal Data and against the accidental loss or destruction or damage thereof in the context of the Company’s activity.

(h)  Your Personal Data will not be transferred by Us to countries outside the European Union, unless you have given your consent and only if an appropriate level of protection of the rights and freedoms of the underlying Personal Data has been established and applied. with the management of exported data.

(i) Right to data portability: According to the Regulation, as the subject of your Personal Data you reserve the right to their portability and specifically the right to receive the Personal Data that concerns you and which you have provided to us as the processor, in a structured, commonly used and readable by format machines, as well as the right to transfer such data to a new controller without our objection, in accordance with the specific provisions of Rule 20 of the Rules of Procedure. In such a case we do not bear any responsibility for the processing of data by the new controller to whom your Personal Data will be sent nor for the quality of the data that will be transferred, beyond what we are required by the Regulation. As the controller we need to verify your identity before proceeding with the above. The right to portability – if exercised – does not invalidate the other rights provided by the Regulation and the applicable Personal Data Protection Law.

The website of the Personal Data Protection Authority offers information and assistance regarding the rights in accordance with the Regulations and the relevant legislation ( www.dpa.gr ). In summary, your basic rights are as follows:

  • The right to know what information about you is kept in electronic form and in document files.
  • The right of access and information regarding the purpose of the processing of Personal Data, for the recipients or for the categories of recipients.
  • The right to be informed of possible changes that have taken place in the way we edit since our last update to you.
  • The right to be informed about the methodology applied in the process of automatic processing of Personal Data.
  • The right to be informed about the security measures imposed by the Processor for the security of your Personal Data.
  • The right to be informed about the relevant transfer of your Personal Data to third parties.
  • The right to take action to stop the processing of your Personal Data if the processing is likely to cause you significant damage or significant non-pecuniary damage when this is unjustified.
  • The right to object to the processing of your Personal Data, as well as to demand that your Personal Data not be used to promote various products and services.
  • The right to prevent decisions made about you based solely on automatic processing (profiling).
  • The right to be able to claim the correction or destruction of Personal Data that is incorrect or that you no longer wish to have processed.
  • The right to restrict the processing of your Personal Data, as well as the right to its portability (when the processing concerns identifiable personal data and is based on the consent and execution of the contract).
  • The right to be able to object at any time to the processing of your Personal Data, as well as the right to withdraw at any time your consent to their processing and to request their final deletion from the Company’s databases.
  • The right to file a complaint to a supervisory authority.

The right to claim compensation if you have suffered damage and non-pecuniary damage as a result of violating the provisions of the Rules of Procedure.

  1. Duration and country of storage of your Personal Data

We retain your information for a limited period of two (2) years, starting from the time of your last contact with us, unless there is an obligation to retain the information for a shorter / longer period of time by law, or if this is required under any legal action or to fulfill our transaction or for purely administrative purposes of the Company.

Unless otherwise specified in the Policy, your information is stored and processed in countries within the European Union.

 

  1. Dispute Resolution Procedure

If at any time you have any questions or concerns regarding this Policy or you believe that we have violated or misused your Personal Data, please send an e-mail to  info@rat.gr  or alternatively contact the Service Department Customer at 2104922244, and we will try to resolve any problem or question you may have.

 

  1. Cookies

You can find useful information about the cookies we use here 

  1. Monitoring information.

We can use web beacons or pixel tags to track information and specifically to record our users and collect data and information about demographics of users of the Website, website traffic, usage statistics, etc. Then, if we have obtained your consent to the above, we may provide this information to advertisers and other affiliates, to improve our Services or to provide other ancillary services. None of this information can be linked to the identity or other Personal Data of individual users. Since web beacons work like any other content request on the Website, you can do this ineffectively either by withdrawing from cookies or by changing the cookie settings in your browser. For our own research / statistical purposes we may also link the tracking of information through the web beacons to Personal Data provided voluntarily by the users of the Website. When such connection is made, all information contained therein is treated as Personal Data, which will therefore be used, processed and disclosed in accordance with this Policy.